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You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:
The total time is the sum of the processing time and the shipping time.
Processing time = The processing period is likely to be 2-3 days. If your product requires customization, it may take 3-7 days; we will contact you through email if this is the case.
Shipping time = The time for your item(s) to travel from our warehouse to your destination.
For the United States, the United Kingdom, and France, Australia, Spain, Germany, Canada, Italy,shipping times are projected to be 7-10 days. We will send you an email if there is a delay.
0kg-0.5kg is US$35, each additional 0.5kg increases by 5 US dollars, and each additional 1kg increases by 10 US dollars
If you have not received your item(s)
beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
The country only ships to the United Kingdom, the United States, France, Australia, Spain, Germany, Canada, and Italy.
Due to the unpredictable effects of COVID-19 on logistics and transportation, we are extending the guaranteed shipping time of orders placed after 2020.2.20 by 15-30 additional days. The extension will vary based on the order's destination, shipping method, and any lockdown/logistics restriction. Thank you for your understanding.
Full refunds are not available under the following circumstances:
1.Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3.Any un-insured order that is lost or stolen;
4.Delays in delivery caused by any other beyond FILN's control, such as public holidays and Customs issues.